FAQ and troubleshooting

Why it happens: You signed in on another device or browser. Only one session is allowed.

What to do: Sign in again on the device you want to use.

Why it happens: Your branch uses biometric devices only, or you are within the restricted radius of your registered address.

What to do: Punch on the device, or move outside the radius. Ask HR if you need an exception.

Why it happens: Poor lighting, or no face registered in the app.

What to do: Register your face in the app first and use good light. HR can lower the Face Match Threshold.

Why it happens: You clocked in but not out, and "Missing Clock-Out" is on for your branch.

What to do: Request an attendance correction with your clock-out time. The day clears once it is approved.

Why it happens: Your hours were below the minimum, so Auto Leave added it.

What to do: Request an attendance correction if your hours were recorded wrongly.

Why it happens: The PC running the HRBloom desktop app was off or offline.

What to do: Switch the PC on. If punches are still missing for some dates, message us with the dates.

Why it happens: Something changed after the draft was created.

What to do: Click Recalculate, check the figures, then approve.

Why it happens: No salary record, nothing payable, or their exit is not final.

What to do: Add a salary record, or complete their Final Exit.

Why it happens: The month has not ended yet.

What to do: Use Preview Payroll until the month ends.

Why it happens: One of the seven clearance checks is still open.

What to do: Clear each item listed on the exit page.

Why it happens: Someone still holds it.

What to do: Return it first with Assign/Return Asset.

Why it happens: Your role does not include it.

What to do: Ask an admin to update Roles & Permissions.

Why it happens: Phone GPS is accurate only to 30 to 60 m.

What to do: Nothing is wrong. Exclude an obviously bad reading if it inflates the distance.